Support

Why do we need to respond quickly?

Supporting customers when they encounter problems or answering questions quickly is Synck's top criteria. That makes Synck reputable and trustworthy in the eyes of customers.

Customer Satisfaction

Providing timely and effective support ensures that customers have a positive experience with our product. Satisfied customers are more likely to renew their subscriptions, refer others, and become loyal advocates for our brand.

Retain Customers

No product is perfect; ongoing support is always necessary. Customers understand this and are more likely to continue using an app that offers reliable support when issues arise, rather than one that works initially but fails to provide assistance when problems occur.

Promptly addressing customer issues and concerns helps prevent churn. By resolving problems efficiently, we demonstrate our commitment to our customers' success and encourage them to continue using our product.

Maintain Reputation

Support interactions shape our company's reputation. Positive support experiences enhance our brand image and credibility in the market, attracting new customers and retaining existing ones.

Product Improvement

Support interactions provide valuable insights into customer needs, pain points, and feature requests. By gathering and analyzing feedback from support tickets, we can identify trends, prioritize product improvements, and enhance the overall user experience.

Maximize Revenue

Happy customers are more likely to upgrade their subscriptions, purchase additional features, or expand their usage of our product. Effective support contributes to upsell and cross-sell opportunities, driving revenue growth for the company.

When Support Happens

Support is provided through:

• Daily on chat channels such as Slack, ensuring that issues are addressed promptly.

• Trello boards, where cards labeled with "bug" are collected from the support process, which operates 24/7.